Privacy Policy

Natal Airconditioning Solutions is a KwaZulu-Natal-based company providing air conditioning services, including maintenance contracts, repairs, and new installations.

We may collect and process the following personal information:

• Names and surnames
• Company details (including company name, address and VAT number where applicable)
• Contact details (email addresses and telephone numbers)
• Any information provided through correspondence, quotations, or service enquiries

We collect personal information:

• Directly from you when you contact us, request a quote, or engage our services
• Indirectly through suppliers, service providers, or business-related communications

We use your personal information to:

• Prepare and send quotations and invoices
• Process credit applications
• Conduct business-related communication
• Manage administrative and financial processes

We do not sell or distribute your personal information. Your information may only be shared:

• Internally with authorised administrative personnel
• With relevant parties where necessary to fulfil a service or business function
• Where required by law

We process personal information in accordance with POPIA based on one or more of the following:

• Your consent
• The performance of a contract
• Where required by law
• Compliance with legal obligations
• Protection of legitimate interests of the data subject
• Legitimate business interests

We take reasonable technical and organisational measures to safeguard your personal information. Your information is stored securely and retained only for as long as necessary for legitimate business purposes or as required by law. Information that is no longer required is securely destroyed.

We do not sell or distribute your personal information. Your information may only be shared:

• Request access to your personal information
• Request correction or updating of your information
• Request deletion of your information, subject to legal obligation
• Withdraw consent where applicable

Requests may be submitted using the contact details provided below.

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:
📧 info@natalaircon.co.za
📞 031 205 0397
📍 Unit 5 Eaton Park Central, 5 Eaton Road, Congella, KwaZulu-Natal

If you are not satisfied with how your personal information has been handled, you may lodge a complaint with:
The Information Regulator (South Africa)
📍 JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
📧 complaints.IR@justice.gov.za